At Laser On, we strive to provide our customers with exceptional products and services. We understand that circumstances may arise where you need to cancel your order or request a refund. Please review our cancellation and refund policy outlined below:

1. Order Cancellation

1.1 Cancellation Period: You may cancel your order within before the status changed from processing. After this period, cancellations will not be accepted as we begin processing orders promptly to ensure timely delivery.

1.2 Cancellation Process: To cancel your order, please contact our customer service team at support@laseron.in or call us at 8801075143 with your order details. We will confirm the cancellation and initiate the refund process as per our refund policy.

2. Refund Policy

2.1 Customized Products: Since each product at Laser On is custom-made based on the client’s specific requirements, we do not offer refunds on customized products once the production process has begun, except in cases of manufacturing defects or errors attributable to our production process.

2.2 Quality Concerns: If you receive a customized product with defects or errors, please contact us within 7 days of receiving your order. We may request photographic evidence to assess the issue. If the issue is verified, we will either offer a replacement or issue a refund, whichever is preferred by the customer.

2.3 Non-Customized Products: For non-customized products available for purchase on our website, such as accessories or ready-made items, we offer a 14-day return policy. If you are not satisfied with your purchase for any reason, you may return the item(s) in their original condition for a refund or exchange within 14 days of delivery.

3. Refund Process

3.1 Initiation: If you are eligible for a refund based on the terms outlined above, please contact our customer service team to initiate the refund process.

3.2 Payment Method: Refunds will be issued to the original payment method used for the purchase within 7-14 business days after the return has been received and processed.

4. Exceptions

4.1 Personalized Products: Products with explicit or offensive content, or those that are personalized beyond typical customization options, are not eligible for returns or refunds unless they are deemed defective.

5. Changes to Policy

We reserve the right to amend or update this cancellation and refund policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.

If you have any further questions or require assistance regarding our cancellation and refund policy, please do not hesitate to contact us.

Thank you for choosing Laser On for your customized gift needs!

Owner, Laser On
laseron.in
8801075143